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Customer care is at the heart of all successful companies. It can help you develop a loyal customer base and improve relationships with your customers.
In a competitive market, it can be tempting to chase new business. However, to boost revenue and profitability in your business, your best bet is to focus on customer retention and build up customer loyalty.
Loyal customers come back time and again; they will also promote your business through word-of-mouth recommendation. Customer care services is a process of giving support service to clients before, after and during the sale of any particular product or service. This kind of support can be given through various modes of communication. Telephonic Conversation: Companies offer 24/7 toll free helpline numbers, direct hotline or customer care numbers to attract the new clients. By this way they try to convey that they are available for clients each and every second for supporting them.
Live Chat Support: It is a kind of online support mode in which people clear their doubts through chatting with customer care representatives. Normally, this service can be found on the official website of the company. It can be 24/7 live chat support by the company.
- Format: Paperback
- Pages: 102
- Series: Work Skills
- Series Number: 8
- Publication Date: 01/10/2017
- Publisher: Knowledge Books and Software
- Subject: Business Studies
- Audience: Secondary